Return & Exchange
At INTO, we pride ourselves on the quality of our products, crafted with skill and attention to detail. If you receive an item with a manufacturing defect or if you have received an incorrect item, we offer an exchange.
EXCHANGE PROCEDURE
- Please initiate the return process within 2 days of receiving your shipment.
- Return the product within 5-6 days of receiving your order.
- Contact us at +91 90739 82640 or via email at info@intoindia.in.
- Include pictures of the damaged or incorrect product.
Note: Reports of damaged or incorrect products made after the 2-day period will not be eligible for return or exchange.
ELIGIBILITY FOR EXCHANGES
- The product must be in its original, unused condition.
- Keep the original tags and packaging intact.
- Provide proof of purchase.
- Products showing signs of usage will not qualify for returns.
- Customized and sale items are not eligible for exchange.
SHIPPING CHARGES
Customers are responsible for shipping charges associated with exchanging items.
OPTIONS AVAILABLE
- You may exchange your product for an item of equal or greater value.
- Alternatively, opt for a credit note valid for 6 months from the date of issue, giving you the flexibility to shop at your convenience.
Thank you for choosing INTO.